Can I return the products, and if so, will I receive a refund of duties AND taxes?

DON'T LIKE WHAT YOU PURCHASED? SEND IT BACK!

  • Returns are an important part of the online shopping experience and refunds or exchanges are often offered by e-retailers. However, not all governments offer mechanisms for refunds of duties and taxes so it is safe to assume that this is not an easy process.
  • Please check with your individual Customs agencies to understand if duty and tax drawback is available to you.
  • Online shoppers are best served by working through marketplaces or e-retailers who already include the duties and taxes as part of the online purchase. If purchases are returned within a specific period, these duties and taxes may be combined with the refund.
custom agencies